THE EMERGING COUNTRY OF CALL CENTER

Dear Auntie Patti Koh,

My department and my co-workers are all getting nervous. Because a vender from New Delhi is now answering also my departments in coming calls. I was telling my co-workers that "we have to read the writings on the wall". It will come any moment now that this department of mine will shut down and will all be handed over to India. They are so cheap. My supervisor is telling me that the salary that a hundred agents in my department is being paid, could pay and hire at least a thousand Indians.

Yes, they are cheap. But the question is -- a lot of callers that we get always complains that they cannot understand the Bombays when they talk plus they are clueles of the cultures and the things that is happening in the States and why the callers are ranting and whinning when they call.

I was telling my co-workers, that pay is cheap, so the callers calling my department to complain will only get the worth of how much the Bomaby is getting paid.

Definitely this year, I already have the prescribed number of years with this company and I am already past 55 years of age --- so I will be retiring this year. I cannot just sit down in my present job thinking nothing will happen. Lots of department in this company where I work is now in India.

And so, Auntie Patti Koh, I will not be surprised, if one of this days, the call center will be answered by the sisters of Mother Teresa.